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Once all conditions are met, your bonus winnings will be available for withdrawal. If you’re unsure about specific restrictions, check the bonus terms on the Joycasino website. Once your deposit is processed, funds will appear in your account balance, allowing you to start playing immediately. As a rule, it is possible to withdraw the won funds if the player has not violated the rules and conditions of the gambling establishment. The first deposit at JoyCasino provides players with 200 free spins.

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After our team had contacted the casino, it was discovered that the penalty had been applied in error. The casino had reimbursed the player's balance with the confiscated amount and had apologized. The player confirmed the receipt of the funds and considered the matter to have been resolved.

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Japan faced issues with a delayed deposit of 300,000 yen at Joy Casino, which had not been reflected in his account after a week, despite inquiries. He received immediate reflection for a smaller transfer of 1,000 yen. The Complaints Team facilitated communication with the casino and confirmed that the issue stemmed from complications with the payment provider. Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player's confirmation of the refund.

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